Here are some answers to frequently asked questions.

If you can’t find the answer you’re looking for here, we’ll happily answer questions.  Give us a call on +44 (0) 1189 406 470 or send an email to [email protected] and we will get back to you as soon as possible.

Our standard UniWiz boxes are 61cm long, 34cm wide and 41cm high. Put another way, you can fit 10 lever arch files into a box, although we would rather you didn’t as it will make the box awfully heavy! Suitcase boxes are 75cm long, 52cm wide and 40cm high, so all standard airline approved suitcases will fit. Remember the safe lifting and handling weight limit is 25kg – so no boxes must exceed this limit. If your boxes weigh more than 25kg there will be additional charges and your boxes may collapse in transit.
Please only use the UniWiz tracking labels, which we will send to you as soon as you place your order. You should put ONLY ONE LABEL on each of your items in the marked space on the box.

All items prepared for collection must have a UniWiz QR code label attached to them in the correct place as indicated on the UniWiz box. If you have placed an order and have no labels when you pack your items, you must write your order number clearly on each box. If an item comes in with neither a label nor an order number on it, the item will be classed as abandoned and may be destroyed.
Packaging is only sent to you once payment has been received. Upon receipt of payment, packaging will be dispatched within 3 working days to the collection address along with the UniWiz labels.

Please note that if you are ordering over a holiday period we do not send packaging until the term has started unless expressly requested and there is someone at the collection point to receive the packaging. If your school is a UniWiz Prime School, you will be able to collect boxes from staff at your school as set out in your order confirmation.
We only accept UniWiz supplied boxes, as they are double walled and help ensure your belongings are looked after – you will receive Standard UniWiz boxes free of charge after you have placed your order and we have received payment. Suitcases must also be packed into UniWiz suitcase boxes. If you want to ship a suitcase, please add larger suitcase boxes to your order.
Suitcases must be packed into boxes, so please ensure you order a suitcase box when ordering. If a suitcase or other bag is received and is NOT in a box a £50 repacking charge will apply and it will be placed in a UniWiz suitcase box. Items in a suitcase box are treated as 2 items.
Please take your valuables home and for more information on prohibited items please check our Terms & Conditions. Remember, your boxes will be in store for a long time so don’t store anything that you might need over the summer or anything that is going to make things go bad in your box – you don’t want to come back after the summer to find a mouldy towel or a rotten apple in amongst your clothes!
We will collect all boxes that have been labelled with the tracking labels we provide. Once items have been collected and put into storage adjust your order to reflect the number of items actually stored. Note, the basic price is for 3 items. There will be additional costs for each additional item stored.
When collecting from a school, we will liaise with the school directly to organise collection and gain access to their premises, particularly if they are a School Trunk partner school.

For collection from an address that is NOT at a school, please give us a minimum of 3 working days’ notice of when your items will be ready for collection. Your belongings will need to be left in a manned reception area for a courier to collect between 9am-4pm on a weekday. We are unable to organise a collection on Saturday or Sunday. Please ensure your belongings are labelled clearly and reception staff are clearly informed. We can’t be responsible if not all items are handed to our courier for collection.
Don’t worry, you don’t have to know your delivery destination when you place your order. You can let us know when you have received your results and confirmed your plans. Remember you must provide us with a personal e-mail address (NOT a school email address) when ordering to ensure we can contact you once you have left and you can always e-mail us as soon as you have your redelivery details. Please allow a minimum of 3 working days.
Our charges cover the whole summer holiday. From the last week May until the end of October. We keep it simple that way. We will only charge extra if you extend your storage beyond October, for example if you decide to take a gap year and need an extra year of storage, or if you require earlier storage..
We can organise an early collection if required. Simply book the UniWiz service as normal and state that you require an early collection in the notes. We will dispatch boxes as soon as we have received payment. An additional charge of £75 per 3 items will be added to you order once the items have arrived into storage, to cover the extended storage period. Standard UniWiz terms apply.
Unlike some other options, there are no hidden fees with the UniWiz service. Our up front package includes the collection, storage for the entire holiday and redelivery to a mainland UK address on a work day. There is also no difference where in mainland UK – London or Liverpool, it’s all the same and all included. (Please note that the Isle of Wight is not considered as mainland UK.)

UniWiz is the most cost-effective way to get your belongings looked after and transferred to University – like magic?!
Yes! Collections from and deliveries to non-mainland UK addresses including Northern Ireland, Scottish Highlands, Isle of Wight and off-shore islands will incur an additional charge. Please be aware that this charge will be added once we have received the items in our warehouse and we will not dispatch boxes until this is paid.
We will contact you in August but you can also e-mail us [email protected] with your re-delivery details. Please ensure you have provided us with:
  • Your order number
  • The name and exact address of your delivery address including the postcode. Please note we deliver to a main reception area and NOT to a room.
  • A local UK mobile telephone number to which we can send a text message on the day of delivery with your one hour delivery time slot.
  • The date you will arrive at the delivery address, as we will arrange for delivery for the day after you arrive. This ensures that you are actually in residence before your items can be delivered.
We require at least 3 working days notice before we can arrange delivery and our standard service includes delivery on weekdays. Additional redelivery charges will apply if a Saturday delivery (£40 per three items) is requested.
We are unable to deliver to specific rooms. Our deliveries must be to a main, manned reception area or postage room, so that someone can sign for your belongings and look after them.
Yes – just make sure we have their contact details and that they can sign for your belongings. Once your belongings have been signed for we can no longer be held responsible for their safe keeping.
It is not essential, but it is really useful to have a UK mobile numbers so that we can text you your one hour planned delivery slot and also the driver can call if there are any issues. Does a housemate perhaps have one?
We would love to have your belongings waiting for you on arrival. Unfortunately, Universities will not receive items until a student is fully registered. If you are staying in private accommodation and there is someone willing to accept your belongings in advance, then please let us know and we shall try and arrange this.
We can deliver on a Saturday for an extra charge (£40 per three items). We are unable to deliver on Sundays or Bank Holidays.

If you require delivery on a Saturday, please note the following: School Trunk and UniWiz office hours are Monday – Friday from 08h30 – 5pm; Phonelines and emails are only attended to during office hours; If your delivery does not arrive as scheduled due to a courier error, we will refund you any additional fees paid for the weekend delivery; Any failed deliveries will be attended to as a priority on the following business day and redelivery will be arranged as soon as possible.
You will be given a one-hour delivery slot by text on the morning of your delivery. If you are not going to be available, someone else can sign for your delivery – but please ensure someone can take delivery of your belongings to avoid any additional charges.
To ensure that your collection or delivery will be successful the first time, please make sure you have provided an exact delivery address and post code, and someone is available to hand over your boxes or accept the delivery as charges may apply.

If our driver or delivery partner is unable to collect or deliver your items due to insufficient address information or an incorrect postcode, or if you are not home when the driver arrives, there will be a charge of £30 to rearrange your collection or delivery. This must be settled ahead of redelivery.

The driver or delivery partner will reattempt the delivery or collection the next day after payment has been received. If payment is made on a Friday, delivery or collection will not be attempted until Monday.
Deliveries in Scotland can occur up until 10pm and you may not receive a text message about your delivery timeslot until later in the day.
If plans change, we can deliver your boxes to any UK mainland address free of charge. We can also organise international shipment to any non-UK mainland address. We also offer additional holiday storage - (£75 per 3 items) and gap year storage (£150 for up to 12 months per 3 items).
UniWiz Prime is a service that we offer to schools to save you money! To become a UniWiz Prime School, your school will need to hold UniWiz packaging so that you can simply collect it from a central location at your school. Ask a school representative to contact us and we can arrange this with the school.

The advantage for students at a UniWiz Prime school is that you get the same UniWiz collect, store and redeliver service for just £99 (for up to 3 UniWiz Boxes). You will be notified if your school is a UniWiz Prime School when creating your order.
If you are going to a new school, we suggest that you use our Transfer to New School service on the School Trunk website. School Trunk will contact your new school to organise delivery ahead of your arrival.
We do, subject to limited availability. The cost is an additional £150 for the first three boxes if based within 40 miles of our address. The cost increases the further from our warehouse you are based after this at a rate of £1 per mile. Please send us an email with your address and we will provide you with a bespoke packing quote. Please be aware that the packing charge is an additional charge on your order.
We don’t pack anything that is on our prohibited items list, this includes items such as foods, liquids and living plants.